At The Loom we know how important and difficult it is to find your dream rugs, and sometimes you just don’t know whether it’s the one until you see that rug in your space. We want our customers to be completely happy with the purchase at The Loom and that is why we are willing to help you with any questions you have until you receive your rugs. Unfortunately we don’t accept refunds or returns as its an international shipping and once a rug comes back to Greece the issues with the customs are big. This is the reason we are here for you to answer any questions you have, to give you details and even to send you more photos of a product to ensure you are totally satisfied with it before buying it.



Free worldwide shipping, via ELTA (national post office of each country), (FREE of charge),

UPS (FREE depending on circumstances, or with charge under clients demand)

ACS (FREE, this carrier is only for GREEK destinations that need special handling or are hard to reach).